LEGAL DOCUMENTATION

Privacy Policy

Rescue Response Group Ltd | ABN 34 691 516 828 | Version 1.0 - May 2026

Rescue Response Group Ltd (trading as Rescue Response Group, "RRG", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our organisation, including volunteers, donors, partners, and members of the public.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting information to us, you agree to the collection and use of your information as described in this policy.

1. Who We Are

Rescue Response Group is an ACNC-registered non-profit organisation providing humanitarian disaster response capability, registered in Australia under the Australian Charities and Not-for-profits Commission (ACNC).

Registered Address: Canberra, ACT, Australia
Privacy Contact: [email protected]

2. What Personal Information We Collect

2.1 Expression of Interest Form (Website)

When you submit an Expression of Interest (EOI) via our website, we may collect:

Full name
Email address and phone number
Current employer or organisation
Professional discipline and background
Years of relevant experience
Summary of qualifications and experience
Deployment availability (domestic and/or international)
Organisation name, type, and region (for partner enquiries)
Nature of support intended (for donor enquiries)
Media publication and enquiry details (for media enquiries)

2.2 General Contact and Communications

When you contact us directly by email or other means, we may collect your name, contact details, and the content of your communication.

2.3 Website Usage

When you visit our website, certain technical information may be collected automatically, including IP address and browser type, pages visited and time spent, and referring website or source.

2.4 Note on Analytics and Cookies

We may in the future implement website analytics tools (such as Google Analytics) and cookies to help us understand how our website is used and improve our services. If and when we do, this policy will be updated to reflect what data is collected, how it is used, and how you can opt out. We will notify you of any material changes.

2.5 Sensitive Information

We do not intentionally collect sensitive information (as defined by the Privacy Act, including health, biometric, or criminal record information) unless it is voluntarily provided by you and is directly relevant to your participation in RRG activities.

3. How We Collect Personal Information

We collect personal information directly from you when you complete the EOI form on our website, when you contact us by email, phone, or other channels, through our operational and governance processes when you join as a volunteer, partner, or supporter, and from publicly available sources where relevant and appropriate.

We collect personal information only by lawful and fair means and will not collect more information than is reasonably necessary for our purposes.

4. Why We Collect and Use Personal Information

We collect and use personal information for the following purposes:

To process and respond to Expressions of Interest from volunteers, partners, donors, and media
To assess the suitability of prospective volunteers for RRG roles
To communicate with supporters, partners, and stakeholders about RRG activities
To manage our volunteer roster and operational capability
To comply with our obligations as an ACNC-registered charity
To process donations and maintain donor records where applicable
To improve our website and communications
To fulfil any other purpose for which you have provided your information

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, without your consent.

5. Disclosure of Personal Information

5.1 Who We May Share Information With

We do not sell, rent, or trade personal information. We may share personal information with:

RRG board members and authorised personnel who require access to carry out their responsibilities
Service providers who assist us in operating our website and communications systems, including:
— Go High Level (GHL) — our website and CRM platform
— FormSubmit (formsubmit.co) — our website form submission service
Partner organisations where you have specifically requested or consented to engagement with them
Regulatory bodies including the ACNC and Australian Taxation Office, where required by law

5.2 Overseas Disclosure

RRG operates with an Indo-Pacific focus and may engage with partner organisations internationally. If we need to disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles or a comparable privacy framework, or we will seek your consent before disclosure.

Our website form submission service (FormSubmit) processes form data through servers that may be located outside Australia. By submitting a form on our website, you consent to this processing.

5.3 What We Will Not Do

Sell your personal information to third parties
Use your personal information for unsolicited commercial marketing
Disclose sensitive operational or personal information in public communications without explicit consent

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information submitted via our website is processed through secure third-party service providers (GHL and FormSubmit). We use access controls, password protection, and data management practices consistent with our operational security posture.

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

7. Access and Correction

You have the right to request access to personal information we hold about you, and to request that it be corrected if it is inaccurate, out of date, incomplete, or misleading.

To make a request, contact us at [email protected]

We will respond to access and correction requests within 30 days. We do not charge a fee for making a request.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you are entitled to make a complaint.

Step 1 — Contact us directly
Email: [email protected]
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

Step 2 — Office of the Australian Information Commissioner (OAIC)
If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au or by calling 1300 363 992.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational context. The current version will always be available on our website with the version date noted at the top of this document. Material changes will be communicated via our website or, where appropriate, by direct notification to affected individuals.